Frequently Asked Questions

Our delivery times vary based on your order specifics and the delivery location. Typically, standard pallet deliveries take between 2 to 10 working days to arrive. Smaller orders, not requiring a pallet, follow a similar timeline. While we strive for prompt dispatch, occasional delays due to low stock or unforeseen circumstances may occur. To check product availability and future replenishment dates, visit our website. To expedite delivery, ensure selected items are in stock during checkout. Upon order placement, you’ll receive a confirmation email with your order number and a tracking link. Subsequent emails will notify you of dispatch. Track your delivery progress using the provided consignment number.

Note:- Please refrain from scheduling plumbers until goods are received and inspected, as we are not liable for associated costs or losses.

We recommend someone be available to receive the delivery, as a signature is required due to the large and valuable nature of our products. The courier will contact you on the delivery day with an estimated time. Missing the delivery may result in a redelivery fee. If a calling card is left, contact the courier to rearrange. If you don’t receive a card, reach out to us for assistance in rescheduling. For any concerns, our customer service team is ready to assist.

If your order is overdue, use the tracking consignment number provided or email our customer services for assistance.

While we recommend checking your order upon arrival, mistakes can happen. If items are missing, contact our customer services for prompt assistance in locating the product.

All orders are dispatched within 48 hours, but specific delivery time slots are currently unavailable.

Certainly! Products can be collected from our Swansea, South Wales store between 9 am – 5 pm, Monday to Friday. We’d be delighted to assist you in person.

Orders exceeding £399 enjoy free delivery.

Sorry, we currently do not provide a weekend delivery service.

Contact our customer services within 30 days of delivery to initiate a return. Returns are accepted only for items in original packaging, unused, and undamaged.

In the rare event of damage, contact our customer services within 48 hours of delivery to arrange a replacement or return. Your satisfaction is our priority, and we are here to assist you throughout the process.

For further assistance, please reach out to us at info@bathroompoint.co.uk or visit our website at www.bathroompoint.co.uk. We appreciate your trust in Bathroom Point.